Promo Depot, Inc.
POLICIES / TERMS
AND CONDITIONS
QUOTES AND ORDER ACKNOWLEDGEMENTS
A quote or order
acknowledgement will be generated for every order request and will not be processed
until we have an authorized signature denoting customer's approval; for sizing,
quantity, colors of product and imprinting, date needed, etc.
PRODUCTION
TIME
Normal production time for most products, including apparel, is 20 business
days, excluding holidays. The amount of time involved is dependent upon availability
and quality of artwork, availability of product and account set up including credit
approval, if necessary. Expedited services are available for most items.
GUARANTEE
All merchandise sold by Promo Depot is covered in accordance with
the guarantees given by the respective manufacturers. Promo Depot does not guarantee
the material or workmanship, but will work with the manufacturer on behalf of
the client to replace any defective merchandise.
AUTHORIZED RETURNS
Merchandise found to be incorrect due to error by Promo Depot will be replaced
at no charge when returned within 30 days from receipt of merchandise.
OVERRUNS AND UNDERRUNS
Due to the difficulty in manufacturing exact quantities,
overruns and underruns may occur totaling +/- 10% of the quantity ordered and
will be billed accordingly. Some percentages may exceed this amount, depending
on the type of product being produced.
SHIPPING
The customer is responsible
for ALL shipping and delivery costs associated with their order. These charges
are considered above and beyond the quote given for their merchandise.
LEAD TIME AND RUSH CHARGES
The normal lead time for orders is considered to
be 20 business days. Turnaround times of 10 business days or less are considered
to be RUSH orders and will in some cases be billed an additional administrative
fee. In addition, the customer will be responsible for any and all additional
RUSH charges incurred from the manufacturers or delivery services.
ORDER
CHANGES AND CANCELLATIONS
Upon the customer's request, Promo Depot will make
every effort to make changes to or cancel an order. If the order has not yet started
the production process, no additional charge or cancellation fees will be applied.
For changes, there may be an extra charge for the setup fees depending upon the
customer's requirements and the vendor's policies.
If the order has
reached the pre-production set up phase, there may be a cancellation or change
charge that applies. Again, this will depend upon the policies in place with the
manufacturer of the item.
If the order has reached full production,
no attempt at cancellation can be accepted and the customer will be billed for
the order in total.
ARTWORK
Promo Depot offers a full, in-house
graphic arts department whose services are available at no charge to the customer
when making minor changes and editing logos in order to meet the specific manufacturer
requirements for the product ordered. Should a customer require major changes
to an existing logo, or perhaps request a logo be designed from concept to output,
then the customer will be billed for our professionals' time on a per hour basis,
after the first hour. The Account Executive can provide the current hourly rate.
We accept art files in the following formats, with the stated criteria: Adobe
Illustrator (AI, EPS, Fonts converted to outlines), TIFF Files (minimum 300 DPI,
Fonts converted to outlines), Corel Draw (Fonts converted to outlines), PhotoShop
(minimum 300 DPI), Quark Xpress 4.0 (Include fonts and all placed files).
CREDIT POLICY AND PAYMENT OPTIONS
Promo Depot will extend credit to approved customers. A credit check will be performed based upon the information submitted on the credit application. Should credit not be approved or should an order exceed the amount of the customer's credit limit, then other alternatives can be considered to include prepay, COD, credit card held on account, letters of credit, etc. New Customers will be required to make a 50% deposit and maintain a credit/debit card on file.
Standard payment terms are net 10 days - all payments are due 10 days from the date of the invoice. Customers are invoiced when the last item on the order is shipped. Any balances exceeding 30 days are subject to finance charges and, if necessary, attorney or collection fees. After 45 days from invoice, all customers agree that a credit/debit card on file may be billed for the invoice amount plus any fees.
Customer accounts can be placed on credit hold or COD under the following circumstances:
- Account is over 30 days past due
- A check is returned for Non Sufficient Funds (NSF)
- If an outstanding debt is turned over to a third party collection agent
- If the combined sum of all orders in house exceeds the credit limit set on the account
By completing
Promo Depot's credit application, the customer authorizes Promo Depot to investigate
its credit history and understands that Promo Depot may also utilize other sources
of credit that it considers necessary. Such information will be held in strictest
confidence. The customer agrees to indemnify and hold harmless Promo Depot or
any other person from all liability, damage, or expense arising from or relating
to any and all credit investigation.
Promo Depot is not to be accountable
for delays in delivery occasioned by acts of God or other circumstances over which
Promo Depot has no direct control. Factory shipment or delivery dates are the
best estimates of our suppliers, and in no case shall we be liable for any consequential
or special damages arising from any delay in delivery.
Promo Depot warrants
that all goods sold are free of any security interest and will make available
to the customer all transferable warranties made to us by the manufacturer of
the goods. Promo Depot makes no other express or implied warranties, and specifically
makes no implied warranties of merchantability or fitness for purpose.
In those instances where the customer is specifying a specific carrier and the
freight is not being added to the invoice, all goods become your property at the
time the carrier accepts it.
The failure of Promo Depot to insist
upon the performance of any of the terms or conditions of this contract or to
exercise any right hereunder shall not be deemed to be a waiver of such terms,
conditions or rights in the future, nor shall it be deemed to be a waiver of any
other term, condition, or right under this contract.
No terms
and conditions other than those stated herein, and no agreement or understanding,
in any way purporting to modify these terms and conditions, shall be binding on
Promo Depot without our written consent.
The invoice is a conditional
acceptance by Promo Depot of the customer's offer to purchase said goods. It may
contain terms, which differ from or add to those contained in the customer's purchase
order, and to the extent that this is the case, Promo Depot hereby expressly conditions
its acceptance of the customer's offer on their assent to the additional or different
terms. The customer's receipt and retention of the goods covered by this invoice
shall constitute acceptance of any such additional or different terms. The customer
and Promo Depot agree that any contract hereby entered into has been made and
is to be construed to our State Law.
By submitting a purchase
order or signed order confirmation to Promo Depot you agree to all the terms and
conditions as set forth by our terms and conditions. |
